Financial Policy

At ENC we strive to ensure that you understand your financial obligations for our professional services prior to incurring the cost, and will always discuss with you the fees for our services. Our patient financial counselors are e available prior to your visit to discuss the cost of your treatment and your payment options.

Financial Policies
All office services are due at the time of the visit. Please let us know immediately if you have a financial question or problem, as we do not wish to cause undue hardship for any patient.

We accept cash, credit cards (American Express, Discover, Master Charge and Visa) and money orders for all payment types. All self-pay (no insurance) patients are required to pay at the time of the visit. If payment cannot be made at the time of your visit, prior arrangements must be made through a Patient Financial Counselor. We charge a fee of $25 for returned checks.

If a default in payment occurs, the entire balance becomes due immediately and may be referred to a contract collection agency. Furthermore, the responsible party may be liable for attorney fees, court costs, and/or other expenses necessary to enforce collection of this debt.

Insurance co-pays are due at the time of your visit. Please be aware there could be limitations and exclusions to your coverage. Please contact your health plan if you are unsure about what is covered or non-covered.

As a courtesy to our patients, we will bill your health plan for you and accept assignment for the reimbursement. “Assignment” means the patient requests the insurance payment be made directly to the physician. This is not payment in full to ENC. The patient is responsible for the remaining balance.

For payors we are contracted with we will accept pre-negotiated agreements and will not balance bill. Please note; it is your, the patient’s, responsibility to verify with their insurance whether Epstein Neurosurgery Center, LLC and/or Dr. Clara Raquel Epstein, MD is contracted and in network and you are in compliance with your insurance policy. You are responsible, at the time of your visit, for all copays, deductibles and non covered expenses.